Posts Tagged ‘Claire Young’

Heart Gallery wins another award

March 7, 2012
Customer At The Heart Award

Customer At The Heart Award

This customer service award is now framed and taking pride of place in Heart Gallery after being presented with it at a lovely Women’s Leadership breakfast meeting at Malmaison in Leeds on Monday. Everything happened so quickly after receiving an email from Business transformation organisation Insight with Passion who launched their CATH project back in December 2010 and before I knew it I was on the train to Leeds!

Our appetisers on arrival at Malmaison, Leeds

Our appetisers on arrival at Malmaison, Leeds

Apparently members of the public were invited to send in their nominations and several were received from happy patrons of numerous businesses in Hebden Bridge and so, with true vigor, Insight With Passion brought their mystery shopping team along to Hebden Bridge to make some investigations and they were hugely impressed with the positive level of service they received. Well why wouldn’t they?

Becca and Lou from The Old Treehouse on Market Street also won an award

Becca and Lou from The Old Treehouse on Market Street also won an award and it was lovely sharing a bucks fizz and a natter with them

Heather Wilson is our resident artist in Heart Gallery and we were delighted that her passion for her art was also recognised and she was given an award too

Heather Wilson is our resident artist in Heart Gallery and we were delighted that her passion for her art was also recognised and she was given an award too

Designed to encourage and reward small and medium sized UK enterprises in the retail and service sectors, for their treatment of, and positive attitude towards their customers; Customer at the Heart is a truly unique and groundbreaking scheme.

The Yorkshire Soap Company, our neighbours on Market Street, also won a CATH award but as we were also celebrating International Women's Day they could not attend but sent favours for the tables

The Yorkshire Soap Company, our neighbours on Market Street, also won a CATH award but as it was a Women's Leadership breakfast they could not attend but sent favours for the tables instead!

Very rarely does excellent customer service get recognised, people are far more eager to voice negative comments and provide disgruntled feedback. Insight with Passion have developed a way by which consumers can have their say about positive customer service experiences and nominate companies they would like to undergo the Customer at the Heart treatment.

The invite came through asking us to wear white - in March! I had to raid my daughter's wardrobe for these!

The invite came through asking us to wear white - in March! I had to raid my daughter's wardrobe for these!

From all of the businesses the public suggested, Insight with Passion were delighted to award their Customer at the Heart award to six businesses in Hebden Bridge … five of us are on Market Street, of course!

Me with my Malmaison large mug of coffee! Much needed after an early start!

Me with my Malmaison large mug of coffee! Much needed after an early start!

We were treated to two very inspirational and motivational talks by Claire Young, Apprentice finalist 2008, and Heather Clark, a Calendar journalist and para equestrian. I did have a complaint though … they didn’t last long enough! I was thoroughly enjoying hearing about what Claire’s been up to since the Apprentice and the projects she has been involved with that aim to empower and enable young people in enterprise. As a parent myself of a very fine young 24 year old son now doing his thing in Newcastle and a young teenage daughter eager to grow up Claire’s social enterprise Girls Out Loud intrigued me . I shall be reading more about it here and encourage you to dip in to this web site and take a look too.

Claire Young - Apprentice Finalist, Motivational Speaker and Social Enterprise Champion

Claire Young - Apprentice Finalist, Motivational Speaker and Social Enterprise Champion.

Heather’s talk about her life after being affected by thalidomide was inspirational and refreshing – I can’t jump off a wall never mind out of an aeroplane and I’m scared of horses! Her four words she left us with were Sincerity, Honesty, Integrity and Tenacity and in her own words you work out the acronym!

One of the rooms we were in at Malmaison

One of the rooms we were in at Malmaison

Heather and myself collecting our Customer At The Heart award

Heather and myself collecting our Customer At The Heart award

I walked past this place too on the way back to the train station and thought it may be a good excuse to travel back to Leeds some time soon!

Bibi's Leeds - someone please take me there soon!

Bibi's Leeds - someone please take me there soon!


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