This customer service award is now framed and taking pride of place in Heart Gallery after being presented with it at a lovely Women’s Leadership breakfast meeting at Malmaison in Leeds on Monday. Everything happened so quickly after receiving an email from Business transformation organisation Insight with Passion who launched their CATH project back in December 2010 and before I knew it I was on the train to Leeds!
Apparently members of the public were invited to send in their nominations and several were received from happy patrons of numerous businesses in Hebden Bridge and so, with true vigor, Insight With Passion brought their mystery shopping team along to Hebden Bridge to make some investigations and they were hugely impressed with the positive level of service they received. Well why wouldn’t they?
Designed to encourage and reward small and medium sized UK enterprises in the retail and service sectors, for their treatment of, and positive attitude towards their customers; Customer at the Heart is a truly unique and groundbreaking scheme.
Very rarely does excellent customer service get recognised, people are far more eager to voice negative comments and provide disgruntled feedback. Insight with Passion have developed a way by which consumers can have their say about positive customer service experiences and nominate companies they would like to undergo the Customer at the Heart treatment.
From all of the businesses the public suggested, Insight with Passion were delighted to award their Customer at the Heart award to six businesses in Hebden Bridge … five of us are on Market Street, of course!
We were treated to two very inspirational and motivational talks by Claire Young, Apprentice finalist 2008, and Heather Clark, a Calendar journalist and para equestrian. I did have a complaint though … they didn’t last long enough! I was thoroughly enjoying hearing about what Claire’s been up to since the Apprentice and the projects she has been involved with that aim to empower and enable young people in enterprise. As a parent myself of a very fine young 24 year old son now doing his thing in Newcastle and a young teenage daughter eager to grow up Claire’s social enterprise Girls Out Loud intrigued me . I shall be reading more about it here and encourage you to dip in to this web site and take a look too.
Heather’s talk about her life after being affected by thalidomide was inspirational and refreshing – I can’t jump off a wall never mind out of an aeroplane and I’m scared of horses! Her four words she left us with were Sincerity, Honesty, Integrity and Tenacity and in her own words you work out the acronym!
I walked past this place too on the way back to the train station and thought it may be a good excuse to travel back to Leeds some time soon!